Customer Service

PROGRAMME SPECIFICATION/COURSE OUTLINE

Course Overview : This course offers the participant an opportunity to learn the competencies, knowledge and skills required to increase customer satisfaction.

Course Outline : At the end of this 2 day course, the participant would be able to articulate, demonstrate and understand:

✓ The benefit of customers
✓ Product knowledge
✓ Image
✓ Telephone etiquette
✓ Email etiquette
✓ Social media etiquette
✓ Diplomacy and tact in the workplace
✓ Conflict Resolution
✓ Repeat business/customers
✓ Secure and maintain a competitive advantage
✓ The HIT Factor
✓ Understanding your competitors

Durations : 2 days| (9am to 3pm) – 1 hour lunch break at 12.noon; 1 x 10 minute break

Register Now

Corporate Protocol and Etiquette

PROGRAMME SPECIFICATION/COURSE OUTLINE

Course Overview : This course offers the participant an opportunity to enhance and recognise the key components of their professional skills as it relates to interacting with Leaders, Ministers, Corporate Professionals and Peers daily at Corporate, Governmental and State Events using diplomacy, order and senior administrative skills.

Course Outline : At the end of this 1 day course, the participant would be able to articulate, demonstrate and understand:

✓ Greetings and order lines
✓ The Table of Precedence
✓ Email and Telephone Etiquette
✓ Corporate Attire
✓ Invitations
✓ Integrity in Public Life Act
✓ Seating guidelines
✓ Ushering
✓ Flag Etiquette
✓ Security in High Office

Durations : Virtual 1 Day | (9am to 3pm) – 1 hour lunch break at 12.noon; 1 x 10 minute break

Register Now

Communications & Emotional Intelligence

PROGRAMME SPECIFICATION/COURSE OUTLINE

Course Overview : This course offers the participant an opportunity to master, understand and apply different styles of Communication using Emotional Intelligence at a Leadership level

Course Outline : At the end of this 1 day course, the participant would be able to articulate, communicate, demonstrate and relate to peers, external and global clients effectively whilst increasing prospects where applicable and optimizing their business.

The participant will be versed in:
✓ Assertiveness
✓ Conflict Resolution
✓ Decision Making
✓ Empowerment and Development
✓ Flexibility
✓ Listening Skills
✓ Prioritising on a Different Level
✓ EI including Self Awareness & Management; Social Awareness and Relationship Management

Durations : 1 day | (9am to 3pm) – 1 hour lunch break at 12.noon; 1 x 10 minute break

Register Now

Counselling Program

PROGRAMME SPECIFICATION/COURSE OUTLINE

Course Outline:
Before You Counsel you ought to possess:
✓ A Consistent Prayer Life
✓ Integrity
✓ Order
✓ Patience
✓ Humility
✓ Accountability
✓ Knowledge on the subject area

As You Counsel:
✓ Be Present
✓ Listen
✓ Conduct Information Gathering
✓ Be An Educator

✓ Be Discerning

After You Counsel:

✓ The Monitoring & Evaluation Process
✓ Creating A Win-Win

Register Now

Public Speaking

PROGRAMME SPECIFICATION/COURSE OUTLINE

Course Overview : This course offers the participant an opportunity to articulate, deliver and pitch publicly; conduct interviews whilst presenting effectively & effortlessly

Course Outline : At the end of this 1 day course, the participants would be able to:

✓ Analyze an audience and tailor their delivery accordingly
✓ Build their confidence, engage and scan their audience
✓ Expand on key points to ensure clarity
✓ Opening and closing strategies
✓ Practice techniques that ensure clear, concise & effective wording
✓ Understand the 7 elements of the Speech Communication Process using the Communication Model
✓ Master different types of Public Speaking
✓ Deliver a polished, professional and credible speech
✓ Handle questions and comments effectively & much more

Duration : 1 day | (9am to 3pm) – 1 hour lunch break at; 12.noon; 1 x 10 minute break

8 Weeks Leadership Program

PROGRAMME SPECIFICATION/COURSE OUTLINE

Course Overview : This course offers the participant an opportunity to become an astute Leader, demonstrating attributes and skills that will generate longevity, profit and respect.

Course Outline : At the end of this 8 week course, the participant would be able to articulate, demonstrate and understand:

✓ Following the vision of your organization
✓ The foundation principles of leadership
✓ Understanding your leadership style
✓ Conflict Resolution
✓ Communications & Emotional Intelligence
✓ Monitoring & Evaluation
✓ Managing Vs Leading
✓ Developing resilience in challenging times
✓ Motivating your team
✓ Collaborations

Durations : 8 weeks | Mondays 7,14,21 & 28 June and 3,10, 17 & 24 July, 2021

Register Now